Privacy policy.

This privacy policy describes how Medware Solutions Pty Ltd (ACN trading as Medware Advisory) collects, uses, stores and discloses personal information. We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. The information we collect

We collect personal information that you provide directly to us, including when you request a diagnostic, enter into an engagement, or correspond with us by email. This typically includes:

• Your name, role and the organisation you represent
• Your business contact details (email, mailing address)
• Information you share during diagnostics, engagements and written correspondence
• Information about the strategic and operational context of your organisation, where you choose to share it

We do not collect sensitive personal information. We do not seek patient or clinical data, and we ask that clients not share it.

2. How we use information

We use personal information to:

• Schedule, prepare for and conduct diagnostics and engagements
• Respond to your enquiries and correspond with you about your engagement
• Issue invoices and meet our administrative, tax and record-keeping obligations
• Improve the design and quality of our advisory work

We do not use personal information for marketing without your consent.

3. Disclosure

We do not sell personal information. We may disclose personal information to:

• Service providers that support our operations (for example, email, calendar and accounting providers), under appropriate confidentiality terms
• Professional advisers (legal, accounting) where reasonably necessary
• Regulatory or law enforcement bodies where required by law

Some of our service providers operate overseas. Where personal information is transferred outside Australia, we take reasonable steps to ensure it is handled consistent with the Australian Privacy Principles.

4. Confidentiality of engagements

Engagement materials, conversations and any information shared in the course of an engagement are treated as confidential. Mutual confidentiality undertakings are standard and form part of every engagement.

5. Storage and security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. Information is stored on reputable cloud services with access controls and is retained only for as long as it is needed for the purposes for which it was collected, or as required by law.

6. Access and correction

You may request access to personal information we hold about you, or request that we correct it. To do so, contact us using the details below. We will respond within a reasonable time. There is no charge for making a request, although in some cases we may charge a reasonable fee for retrieving or copying information.

7. Cookies and website analytics

This website uses minimal cookies and may use privacy-respecting analytics to understand how the site is used. We do not use third-party advertising cookies.

8. Complaints

If you believe we have not handled your personal information in accordance with this policy or the Australian Privacy Principles, please contact us using the details below. We will investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.

9. Changes to this policy

We may update this policy from time to time. The current version is always published at this address with the date last updated.

10. Contact